Refund policy

Passes are non-refundable but they are transferable to a friend. Send an email to info@thecanggustudio.com with both full names.

Passes are valid for all classes of 1 hour. Occasionally a teacher is sick or away, but we do not refund for that reason – We have a lot of other classes on offer!

In the unlikely event of a class being cancelled or moved, any booking will be credited back to your account.

We will refund only if:

• We had to close the entire studio for business reasons
• You had an accident : doctors note required.

 

Pass Validity:

• Trial pack – 10 days from date of purchase
• Double class pass – both classes must be used on the same day
• 5 & 10 class pass – 3 months only from first use
• 20 class passes – 6 months only from first use
• 30 day unlimited – 30 days from first use

 

Please do not ask for a refund if:

• You didn’t read the schedule properly or checked the Instagram story or Facebook for updates.
• You didn’t check your personal schedule properly.
• You had a hangover and didn’t come to class.
• The teacher was sick from one class that you wanted to go to.
• You decided to go away for a break for a while and now your pass has expired.

Thanks for your understanding!